Customer
notice
Go paperless for a greener future
As part of our ongoing sustainability efforts, we are introducing a nominal paper bill fee of £1 per month, effective 1st June 2024. This fee will contribute towards the rising cost of printing and mailing paper bills, and aligns with our commitment to reduce paper usage and minimise our environmental footprint.
We understand that transitioning to paperless billing may be a change for some customers, however, we believe that by encouraging paperless billing, we can collectively make a positive impact on the environment while streamlining the process.
The transition to paperless billing is simple and convenient. You will receive your bills electronically via email as soon as they are ready, eliminating the need for paper statements. Not only does this reduce waste, but it also provides you with faster access to your bills and helps you to stay organised.
To set this up, click here
You can also view your bills through the MyGibtelecom portal.
We appreciate your support and understanding as we take steps towards a more sustainable future.
If you have any questions or require assistance with setting up paperless billing, please don't hesitate to contact us on 20052200 or care@gibtele.com
Thank you for joining us in our commitment to environmental responsibility.
New international call rates effective 1st June 2024
International Direct Dialing
| Destination | Rate per min. |
| EEA, UK, USA, Canada, New Zealand, Israel, Australia, Jersey, Guernsey & Isle of Man | £0.30 |
| Morocco | £0.50 |
| ROW | £0.90 |
| VAS, special services, NGN & premium rate numbers | £1.00 |
| Satellite and other high cost destinations | £6.00 |
Roaming
| Zone | Local/Home | EEA (non local/home) | ROW | Satellite | Incoming | Texts | Data/MB |
| Zone 1: UK & EEA | Roam like at home | £0.30 | £1.00 | £12.00 | Free | Roam like at home | Roam like at home |
| Zone 2 | £0.50 | N/A | £1.00 | £12.00 | £0.50 | £0.20 | £0.20 |
| Zone 3 | £1.00 | N/A | £2.00 | £15.00 | £1.00 | £0.25 | £1.00 |
| Zone 4: ROW | £2.00 | N/A | £3.00 | £20.00 | £2.00 | £0.35 | £10.00 |
884 Service
| Destination | Rate per min. |
| Alaska fixed, Algeria fixed, Andorra, Argentina, Armenia, Australia, Austria, Azores fixed, Barbados fixed, Belgium fixed, Benin fixed, Bermuda fixed, Brazil fixed, Bulgaria fixed, Burkina Faso fixed, Canada fixed, China mobile, Cyprus, Czech Republic, Denmark, Djibouti fixed, Egypt, Faroe Islands fixed, Finland, France, Georgia, Germany, Greece, Hawaii, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Liechtenstein, Lituania, Luxembourg, Mauritius fixed, Morocco fixed, Macedonia fixed, Madeira fixed, Malta fixed, Netherlands fixed, Netherlands Antilles fixed, New Zealand, Peru fixed, Philippines, Poland, Portugal fixed, Russia, Senegal, Serbia mobile, Singapore, Slovakia, Spain, Sweden, South Africa, Turkey, Thailand, UK, Ukraine, Uganda, United States, Venezuela, Vatican City fixed, Virgin Islands UK fixed, Virgin Islands U.S fixed. | £0.30 |
